Effective incident management systems: Best practice guidance

Effective incident management systems: Best practice guidance (599.83 KB)

This guidance provides information for providers to help them to develop and embed a best practice incident management system which enables them to respond to and manage specific incidents and near misses by assessing:

• what happened
• how and why it happened
• what can be done to reduce the risk of recurrence and support safer care
• what was learned
• how the learning can be shared.